Castillo Hotel Son Vida Announcements
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
The hotel is pleased to offer 2 accessible guest rooms.
We are pleased to serve alcoholic beverages to guests ages 18 years and older.
Age Requirement Policy
Guests must be 16 years or older with photo identification to reserve and to check-in to a room.
Check Cashing Policy
Personal checks are not accepted.
Connecting Room Policy
We are pleased to offer a limited number of connecting guest rooms and suites for your convenience. Please make your request as soon as possible to ensure availability. Contact the Reservations Department at firstname.lastname@example.org or (34)(971) 606 161/167.
Early Departure Policy
While we are pleased to accommodate early departures upon request, guests will be charged for the remainder of their reservation.
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
It is our pleasure to offer rollaway beds and cribs upon request for an additional fee. Please note that children ages three and under may sleep in existing room bedding at no additional charge. Children ages 3 to 12 will be charged a child supplement fee, and guests ages 12 and over will be charged as an adult.
Only Family Rooms have existing bedding for additional adults or children.
Gift Certificate Policy
The hotel is pleased to accept valid gift certificates for rooms, food and beverage venues and spa and beauty treatments.
To purchase or to redeem a gift certificate, please contact the reservation department at (34)(971) 606136 or at email@example.com.
Late Checkout Policy
We are pleased to accommodate late check-outs based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
While we appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of the stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by the bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We are pleased to accept Visa, Mastercard, American Express and as well cash payments. We regret we cannot accept personal checks and credit card authorization for third party payment.
In case of request for full prepayment by third party the hotel requires bank transfer. For bank details please contact our reservation department.
Villa Suite Reservation Policy
For Villa Suite availability, please email firstname.lastname@example.org.
Per law, smoking is not permitted in the hotel or in dining facilities. Smoking is only allowed on the terrace and outdoors.
We request that all non-local residents please present a valid passport at check-in.