Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

4.7 

C/Raixa 2, Urbanizacion Son Vida, Palma de Mallorca, Balearic Islands, 07013, Spain   •   Local Time:     •  Phone: +34 971 493 493  

4.7

Castillo Hotel Son Vida Announcements

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Policies

3:00 PM     12:00 PM

Disability Accessible Policy

The hotel is pleased to offer 2 accessible guest rooms.

Alcohol Policy

We are pleased to serve alcoholic beverages to guests ages 18 years and older.

Age Requirement Policy

Guests must be 16 years or older with photo identification to reserve and to check-in to a room.

Check Cashing Policy

Personal checks are not accepted.

Connecting Room Policy

We are pleased to offer a limited number of connecting guest rooms and suites for your convenience. Please make your request as soon as possible to ensure availability. Contact the Reservations Department at reservas.mallorca@starwoodhotels.com or (34)(971) 606 161/167.

Early Departure Policy

While we are pleased to accommodate early departures upon request, guests will be charged for the remainder of their reservation.

Early Arrival Policy

We are pleased to accommodate early arrivals based upon availability for an incremental hourly fee. Please request in advance to ensure availability.

Children's Policy

It is our pleasure to offer rollaway beds and cribs upon request for an additional fee. Please note that children ages three and under may sleep in existing room bedding at no additional charge. Children ages 3 to 12 will be charged a child supplement fee, and guests ages 12 and over will be charged as an adult.

Only Family Rooms have existing bedding for additional adults or children.

Gift Certificate Policy

The hotel is pleased to accept valid gift certificates for rooms, food and beverage venues and spa and beauty treatments.

To purchase or to redeem a gift certificate, please contact the reservation department at (34)(971) 606136 or at reservas.mallorca@starwoodhotels.com.

Late Checkout Policy

We are pleased to accommodate late check-outs based upon availability for an incremental hourly fee. Please request in advance to ensure availability. 

Pet Policy

While we appreciate our guests' four-legged companions, the hotel does not accept pets at this time.

Credit/Debit Card Policy

Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. This credit card must be valid for the entire stay. Please present the credit card used to make this reservation upon check-in at the hotel. Please note: If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Payment Policy

We are pleased to accept Visa, Mastercard, American Express and as well cash payments. We regret we cannot accept personal checks and credit card authorization for third party payment.

In case of request for full prepayment by third party the hotel requires bank transfer. For bank details please contact our reservation department.

Villa Suite Reservation Policy

For Villa Suite availability, please email reservas.mallorca@starwoodhotels.com.

Smoking Policy

Per law, smoking is not permitted in the hotel or in dining facilities. Smoking is only allowed on the terrace and outdoors.

Visa/Passport Policy

We request that all non-local residents please present a valid passport at check-in.

Guest Reviews

Hear from our guests about their stay from 181 verified guest reviews

Authentic Reviews

94%of our guests
recommend this hotel

R234

I fell in love with this hotel when I first embarked on my search to reserve a hotel in Mallorca. When our family got off the taxi at the doorstep, we were certainly enchanted by this 13th century castle. The hotel was absolutely perfect in every way, other than its distance from Palma. The setting was exceptionally beautiful, with the landscaped sub-tropical gardens, the amazing view of the Bay of Palma and the beautiful architecture. However, what really swept us off our feet was the warmth and hospitality of the Food & Beverage staff and the fantastic cuisine that we enjoyed at every meal (and we had almost every meal at the hotel) including the complementary desert pastries. The seafood buffet on Thursday with its array of desserts (that even tempted me despite my habitual abstinence from sweet temptations) was in a class of its own. However, it is fair to say that even the breakfast buffets were elaborate. In particular, we would like to thank the Executive Chef Juan Lopez, who made it a point to come out to meet us personally at the restaurant along with the chef who was responsible for the delicious ‘tapa’ appetizer we had that day. He also took an appreciative family member on a tour of the kitchen. Every single staff member of the restaurant was attentive and obliging. However, the supervisor Diego deserves special mention, with a special ‘gracias’ for the ‘invitation’ to breakfast one morning. Juan, the front desk assistant who checked us in remembered us by name every time he saw us and the poolside attendant really made us feel comfortable with his ‘this is your home’ when we asked where the pool towels could be dropped off after an evening swim. By the time we actually checked out with a heavy heart 4 sleeps later, our entire family was left wondering why this hotel only has a SPG category 5 rating. Perfect setting, perfect cuisine, amazingly friendly and professional staff – don’t know what the SPG rating criteria is, but Son Vida is most certainly getting a CATEGORY 7 rating on my travel scrapbook…Gracias, gracias, muchas gracias. No podemos agradecerte lo suficiente.

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4.7 /5

  • Room Comfort

  • Hotel Staff

  • Quality of Sleep

  • Facilities

  • SPG Recognition

  • Food & Beverage

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